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Privacy Policy & GDPR

Data Collected on this website

For the useful purpose of direct business related communication between SEND Academy and it's clients, we store all form submission made via this website. We store this data as long as we deem necessary in order to fulfil the needs of the sender and to fulfil our business with our customers.

If your enquiry is of a particularly private or sensitive nature, please speak to a member of staff face to face, avoiding email or website forms, where your data is stored in numerous places, including online and where it may also be read by an unintended recipient.

Any personal data not relevant to our current business is deleted as soon as possible.


If at any time, you wish to be removed from our systems, please inform us by email and we will endeavour to remove you.


Sharing Data

We do not, and do not have any interest in disclosing or sharing your personal information to any 3rd Party.


Where your personal data is stored

Any personal data we store is held on UK based servers inside the EEA - European Economic Area.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


Why we need to keep your information

To provide information about products or services that you request from us or which we feel may interest you based on previous or current services. To notify you about changes to our service. If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale to you.


How the contract is formed between you and us

By placing an order or paying for our services constitutes a contract for the term of the services.


Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.



​As is common practice with almost all our websites this site makes use of cookies. These are tiny files which are downloaded to your computer, to improve your experience and store information such as your current login status.


How We Use Cookies

Unfortunately in most cases there are no industry standard options for disabling cookies without disabling some functionality and features of a website. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.


Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.


The Cookies We Set

Account related cookies - If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.


Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.


This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including Facebook, Twitter and Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.


Data / Security breaches

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted around of our own website or the websites we build; any transmission is at your own risk. We so however, offer strict procedures and security features to try to prevent unauthorised access. - Specifically, any personal data.

In the unlikely event of a data breach we will inform our clients within 72 hours of any known incident.

We will also inform ICO on 0303 123 1113 providing the following.

  1. what has happened;

  2. when and how we found out about the breach;

  3. the people that have been or may be affected by the breach;

  4. what we are doing as a result of the breach;

  5. who we should contact if we need more information and who else you have told.

Other Collation of Data

If you contact us by letter or email, this information is stored where required.

Details of transactions you carry out through our site and of the fulfilment and administration of your orders.

This policy forms the basis on how any personal data we collect from you is currently processed.

For more information contact

Laura White
SEND Academy
Castleland Community Centre, Belvedere Cres, Barry CF63 4JZ
Telephone: 07861 378 311

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